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About OPX

Insights, discussion and ideas from industry professionals on today’s mortgage market on the topics and issues that matter to you.

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01

Our Story

Founded in 2022, our Founders created OPX America to give our clients the systems and resources needed to create and sustain competitive advantages.

We have a passion for problem-solving and process improvement.

Combining expertise in process design, operational and IT delivery, digital engineering and product development, we are uniquely qualified to help our clients transform their operations.

We engineer
High performance systems
that drive better process performance.

02

Leadership 
Team

Our teams have expertise in operations technology, and product development. We are uniquely qualified to help our clients transform their operations.

Rajesh Samantaray
CEO
Henry Santos
President and COO
Wade Murray
Chief Digital Officer
Arleen Scavone
US Chief Delivery Officer
Pradeep Kedia
Global Chief Delivery Officer
03

Industry Challenges

Operational inefficiency is an industry problem. It erodes productivity and lowers profitability.

The cost per mortgage is too high and the time required to obtain one is too long…

$7,000 – $11,900
Origination cost per loan
28 to 45 days
Complete loan process life cycle​

…due to low processor and underwriter productivity levels…

8 to 12
Mortgages closed per full time employee per month
4 to 5
UW touches per loan approval​

…that drastically impact customer-satisfaction scores for performance

30% to 40%
CSAT difference between mortgage and other best in class industries
1.5 to 2.9
UW decisions per day​
Cost to Serve
Productivity
Scalability
Technology
04

Client
Impact

We are helping clients improve operational metrics everyday

+45%
Improvement in cycle time delivery
30%
Increase in worker productivity 
and output
+55%
Increase in customer digital engagement
40%
Improvement in cycle time delivery
100%
100% fixed cost to 50% fixed, 50% variable
+35%
Improve operational delivery productivity by +35% in 120 days
25%
IT quality delivery and velocity by 25%
25%
Reduce delivery operating expense (cost to serve) by 25%
25%
Increase process efficiency and speeds by 25%
100%
Convert up to 100% project infrastructure fixed cost to variable
20%
Reduce your IT selection and installation project costs by 20%
25%
Reduce project delivery timelines and budget accuracy by 25%
5%
Top 5% digital brand experience compared to market SaaS solutions
5%
Top 5% digital brand experience compared to market SaaS solutions
05

We create
solutions to solve

Operational excellence is a direct result of the quality of your people, processes and technology

We build better systems to drive better process results

Our workforce solutions bring diverse expertise to solve process improvement challenges.

Lowest Cost Producer Wins
Engineer your process for maximum cost efficiency
Productivity 
Drives Profitability
Re-engineer your processes to drive greater output with fewer resources
Fixed Cost Infrastructure
Reduce technology and operations infrastructure expense while increasing scale
Legacy Technology
Re-design or replace obsolete systems and modernize legacy systems
Quality
Improve loan quality and loan manufacturing data accuracy and reduce manual inspection costs
Change Adoption
Deploy skilled project  resources to organize and deliver projects on time and on budget
Staffing Supply
Deploy difficult to find niche expertise needed for specialized “just in time” projects
Innovation Adoption
Provide engineering expertise to build, adapt, mobilize cutting edge innovation solutions

High Performance Engineered   =

Better Workforce x Better Processes x Better Technology
Better Data + Process Controls

x   Change Response Cycle Time

High Performance Engineered

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